Zedcor Customer Portal Terms and Conditions
Applicable to the United States and Canada
Effective Date: Jan 1, 2026
Program Name: Zedcor
Customer Portal
The Zedcor Customer Portal
(“Portal”) is a secure, web-based platform provided by Zedcor Inc. (“Zedcor,”
“we,” “our,” or “us”) that enables customers to manage their security
monitoring services, view site activity, receive real-time alerts and notifications,
access reports, and communicate with the Zedcor support team.
By registering for and using
the Portal, you agree to these Terms and Conditions. If you do not agree,
please do not use the Portal or its associated messaging services.
The Portal is available to
authorized customers of Zedcor Inc. who have an active service agreement. You
must be at least 18 years of age (or the age of majority in your jurisdiction)
to register for and use the Portal.
To access the Portal, your
contact information must be specified in the portal users of a Zedcor Execution
Sheet. You are responsible for maintaining the confidentiality of your login
information and for all activity that occurs under your account. You agree to
notify Zedcor immediately of any unauthorized use of your account or any other
breach of security.
As part of the Portal, Zedcor
may offer SMS/text message notifications related to your security services. By
opting in to receive text messages, you consent to receiving automated alerts
from Zedcor at the mobile number you provide.
Message frequency varies based
on your account activity, alert settings, and service configuration. You may
receive messages related to security alerts and event notifications, system
status updates and maintenance notices, account and billing reminders, and
service confirmations. The number of messages you receive will depend on the
alert preferences you configure within the Portal. You can adjust your
notification preferences at any time through the Portal settings.
Message and data rates may
apply. Standard messaging and data charges from your wireless carrier may
apply to SMS/text messages sent and received in connection with the Portal.
Zedcor is not responsible for any fees charged by your mobile carrier. Please
consult your wireless plan or contact your carrier for details about your
messaging plan.
You may opt out of receiving
SMS/text messages from Zedcor at any time by using either of the following
methods:
•
Text STOP
to the number from which you received the message. You will receive a one-time
confirmation message acknowledging your opt-out request. After this, you will
no longer receive SMS/text messages from Zedcor unless you re-subscribe.
•
Adjust your notification preferences directly within
the Portal settings to disable SMS alerts.
Please note that opting out of
SMS messages does not affect notifications delivered through the Portal itself
(such as in-app alerts or email notifications). Opting out of SMS will not
cancel or modify your Zedcor service agreement.
If you need assistance with the
Portal, messaging services, or have questions about these Terms, you can reach
us through any of the following:
•
Text HELP
to the number from which you received a message to receive support
instructions.
•
Email: clientportalsupport@zedcor.com
•
Phone: 1-877-511-9332
Our support team is available 6am-
8pm CT m-f to assist you.
You agree to use the Portal
only for lawful purposes and in accordance with these Terms. You shall not
attempt to gain unauthorized access to any part of the Portal or its systems,
use the Portal in a manner that could damage, disable, or impair Zedcor’s
services, share your login credentials with unauthorized individuals, or
reproduce, distribute, or modify any content from the Portal without prior
written consent from Zedcor.
All content, trademarks, logos,
software, and other materials available through the Portal are the property of
Zedcor Inc. or its licensors and are protected by applicable intellectual
property laws. You are granted a limited, non-exclusive, non-transferable
license to access and use the Portal for its intended purpose.
Your use of the Portal is also
governed by our Privacy Policy, which describes how we collect, use, disclose,
and protect your personal information. By using the Portal, you consent to the
practices described in the Privacy Policy. A copy of the Privacy Policy is
available at https://www.zedcor.com/privacy-policy-terms-disclaimer/.
The Portal and associated
messaging services are provided on an “as is” and “as available” basis. Zedcor
makes no warranties, express or implied, regarding the availability,
reliability, accuracy, or completeness of the Portal or its content.
To the fullest extent permitted
by applicable law, Zedcor shall not be liable for any indirect, incidental,
special, consequential, or punitive damages arising from your use of or
inability to use the Portal, including but not limited to damages for loss of
data, loss of revenue, or business interruption.
Zedcor does not guarantee
uninterrupted delivery of SMS/text messages. Messaging delivery is subject to
your wireless carrier’s service and coverage area.
Zedcor reserves the right to
update or modify these Terms and Conditions at any time. Changes will be posted
on the Portal and will become effective as of the date posted. Your continued
use of the Portal following any changes constitutes your acceptance of the
revised Terms. We encourage you to review these Terms periodically.
Zedcor reserves the right to
suspend or terminate your access to the Portal at any time, with or without
notice, for any reason, including but not limited to a breach of these Terms.
Upon termination, your right to use the Portal will immediately cease.
Zedcor Inc. maintains head
offices in Calgary, Alberta, Canada and Houston, Texas, United States. The
governing law and jurisdiction applicable to you will depend on your location:
For Canadian Users: These Terms and Conditions shall be governed by
and construed in accordance with the laws of the Province of Alberta, Canada,
and the federal laws of Canada applicable therein, without regard to conflict
of law principles. Any disputes arising under these Terms shall be subject to
the exclusive jurisdiction of the courts located in Calgary, Alberta, Canada.
For United States Users: These Terms and Conditions shall be
governed by and construed in accordance with the laws of the State of Texas,
United States, without regard to conflict of law principles. Any disputes
arising under these Terms shall be subject to the exclusive jurisdiction of the
state and federal courts located in Harris County, Texas, United States.
Notwithstanding the foregoing,
nothing in this section shall prevent Zedcor from seeking injunctive or other
equitable relief in any court of competent jurisdiction as necessary to protect
its intellectual property rights or confidential information.
For any questions or concerns
regarding these Terms and Conditions, please contact:
Zedcor
Inc.
Email: info@zedcor.com
Phone: 1-877-511-9332
Mailing Address USA: 6806
Willowbrook Park, Houston TX 77066
Mailing Address CANADA: 300 – 151 Canada Olympic Road SW Calgary, AB T3B
6B7
Website: https://www.zedcor.com
QUICK REFERENCE
To
opt out of SMS messages, text STOP
Message &
data rates may apply • Message frequency varies
